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Making a complaint to the NHS

In the vast majority of cases, the care provided by the NHS and its staff is excellent. But resources are stretched, mistakes happen and sometimes things go wrong.

If you’re unhappy with your treatment or a negative experience has given you cause for concern, you might be thinking about making a complaint to the NHS.

In this section, we’ve provided information and guidance on making an NHS complaint, including the NHS complaints procedure and your rights as a patient.

If you’re in two minds about making a complaint, we look at how the NHS uses negative feedback to improve patient services.

Or if you’re ready to make a formal complaint – whether that’s for your treatment, or on behalf of a loved one – we’ve also provided some tips for writing a complaint letter and several downloadable letter templates.

Taking action

If you’re unhappy with the NHS care or treatment you’ve received, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.

For guidance and help in making a complaint to the NHS, contact our team on 0117 992 8900 or complete our online enquiry form.