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Paramedic + ambulance complaints

Paramedics and ambulance crews are often the first medical professionals to respond to a serious accident or emergency. While generally they provide excellent care, if they make a bad decision about treatment it can have serious implications for the patient.

If you feel the level of care you or a loved one received from the ambulance service fell below the proper standard, you can make a formal complaint through the NHS complaints procedure.

Whilst limited, there are certain medical problems which the ambulance staff should be able to identify and treat at the scene, as well as situations they are trained to handle.

However the following mistakes by paramedics might give you grounds for an ambulance service complaint:

  • Communication errors between the ambulance and hospital
  • Misdiagnosis of conditions such as heart attacks or strokes
  • Delay or failure to treat an illness at the scene
  • Delay or failure in taking a patient to hospital
 

Making a complaint about ambulance services

Complaints about ambulance services should be sent to your local NHS Ambulance Service Trust. Alternatively you can complain to the NHS Trust in your region.

For this you might find our tips for making your complaint and our template complaint letters useful.

Taking action

If a paramedic or ambulance crew were negligent in their treatment of you or a loved one, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.

Making an NHS complaint can appear lengthy and daunting, but it’s an important part of the process and is often the first step in making a medical negligence claim for paramedic negligence.

For guidance and help in making a paramedic complaint, or if you’d like us to review your complaint letter, contact our team on 0117 992 8900 or complete our online enquiry form.